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Post by shiyabul on Aug 20, 2024 4:37:14 GMT 1
Considerate of Images. We ensured that all images used were relevant to the material and of the highest quality. To provide an optimal user experience, we also ensured to correctly align photos and text, considering that people typically read from left to right. Allow for User Feedback. Before launching the site to the entire team, we asked a small group of agents to use it for a week. Afterward, we followed up with the agents to https://lastdatabase.com/ identify any issues, comments, or suggestions. Additionally, we have a survey on the welcome page so that users can provide feedback. Training Users To Use the KMS (And Getting Their Buy-in) We made a mid-way decision to review our progress on the site with call center leadership and the account leadership to ensure that continuing the development of the KMS was the right decision. After their approval, we completed the site. Upon completion, we divided the call center into small groups and walked them through the site’s navigations and organization. We included a micro-learning course, created in MS Sway, in the site’s welcome email to assist the agents further. This module provided a concise overview of the KMS, allowing agents to be better aquatinted with its functionality.
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